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A selection of our Frequently Answered Questions
I want to add more than 10 products, how can I do it?
jumper's free to use platform allows adding and managing 10 products. If you are interested to add more than 10 products, all we need you to do is refer friends to sign-up with jumper. Referring your friends is easy. Click on account settings -> unlock features at the top right menu bar, and you will find your unique referral link. !(https://storage.crisp.ch
Can my chatbot talk in a language other than English?
Definitely.. the section personalise messages within the dashboard allows you to customise the language or update the text as per your choice. We have a detailed article walking you through the steps to update these - if you have any other questions, feel free to talk to support on live chat
Selling digital goods and services
Digital goods and services to be sold seamlessly with jumper is on the roadmap with features to exclude address, serve the URL to download upon purchase etc. Please feel free to e-mail us your suggestions. :)
Checklist to ensure you are set to automate your sales
Getting started - The Checklist Welcome to jumper. We have put together this guide to help you get started. STEP 1: Logging into the dashboard Your e-mail is the key to your account and to prevent breaches we implemented
Customise quick menu options
The menu bar would be visible on the messenger window. The menu bar can be used to convey information or re-direct to a different website or send auto-replies for specific product hashtags. The menu bar on messenger is visible as shown in screenshot below: !(https://storage.crisp.chat/users/helpdesk/website/019747fe-a6ea-4785-a32d-62b1f28d93a3/ffcb3e72-4ac5-48ab-8c1f-43304010c99a.p
I want to add more than 10 events, how can I do it?
The jumper platform allows a total of 10 events upload for a general user. In order to add more than 10 events, there is a hack that could be used.The hack would be to invite and refer friends to jumper platform. Invite 5 friends to unlock 15 more events. Please note that your account would be upgraded to a total of 25 events automatically only once your friends have added their first event. You can invite your friends from Jumper dashboar
The jumper glossary - Words you'll commonly see while using jumper
1. Magic message link Magic message link is a powerful feature jumper - these links are auto-generated based on the product #hashtag - which get your users straight to Facebook Messenger and get them started with the buying experience. These links can then be shared in various ways to drive conversions and surprise your customers. Here's some ways for you to note: Embedding these links in blogs, websites and e-mailers Share these on WhatsApp, Kik, or other platforms you prefer Hav
How can I customise my jumper e-mails?
E-mails can be customized within the personalise messages section in the dashboard. You can customize all of the three e-mails which are sent to your customer: At the time of signup/login- OTP sent over mail When the order is placed When the order is shipped Detailed instructions to customise e-mails and other messages are available in this article(https
How do I set-up local and global/cross-border shipping rates?
Set-up and management of all your shipping rates is available under , and step-by-step instructions are provided here. Local Shipping Within the shipping settings, ensure you have your country of business added as a Shipping Zone and the rates are configured. Global / Cross-border Shipping Under shipping settings, add shipping zones for all the countries wher
How do I setup free shipping for orders over a certain amount?
The shipping settings in your jumper dashboard allows you to enter your shipping prices based on amount of order or the total weight ordered. Step-by-step instructions for setting these up are provided in the article Setting up shipping rates. Configuring Free Shipping Let's say, for all your customers based in Singapore, you wish to provide Free Shipping for orders over $100. This can be configured by following the steps below: On the sh